TERMS AND CONDITIONS OF SEASON TICKET AND TICKET SALES TO THE MATCHES OF URARTU FC


These terms and conditions of Season Ticket and Ticket Sales to the Matches of Urartu FC regulate the relationship between the person who purchased (is purchasing) the season ticket and/or the ticket (hereinafter referred to as “the Customer”) and the non-governmental organization “Urartu FC” (hereinafter referred to as “Urartu FC” or the “Club”) as the seller of the season ticket/ticket and the organizer of the home matches of Urartu FC (hereinafter referred to as 'the Matches'), taking place at the “Urartu” Stadium, located at the address: Jivan str. 2, 0032, Yerevan, Republic of Armenia (hereinafter referred to as the “Urartu” Stadium” or the “Stadium”).


The venue of the Match is determined at the absolute discretion of the Club. 
Information about the venue of the home Matches of the Club is published on the official website of the Club at http://fcurartu.am/ and on the website of the Football Federation of Armenia at https://ffa.am


When purchasing the season ticket and/or the ticket, the Customer is obliged to comply with these terms and conditions, as well as the regulations of the Club.

The present Rules establish an order of spectators’ conduct, their rights and obligations during official sports competitions.

The present rules use the following definitions, which shall have the meaning as given bellow:


"Ticket" – standard document which grants the holder a right to attend official sports competition;


"Association of spectators" – social movement with 20 members or more, supporting one of the competing parties during official sports competition, officially recognized in such capacity by the organizer of official sports competition in accordance with the standards determined by the organizer;


"Active support sector" – a separate sector, mandatory at every sports facility, designated by the owner (leaseholder) of the sport venue and authorized by the organizer of official sports competition, and designated for active support by the spectators during the sports competition.


"Means of support" – items which contain information or graphic materials for the visual dressing of the stand, including the wind instruments that are used or can be used by the spectators.


"The organizer of official sports competition” – person or entity, which is responsible for holding the sports competition and/or which conducts organizational, financial and other support of such sports competition.


The following definitions are used in accordance to their meanings as outlined in the present Rules approved by the security and safety regulations of Football Federation of Armenia “spectators”, “steward”, “venue for holding official sports competition”, “sport venue”, “volunteer”.



SALES OF TICKETS

    1. Tickets to the home Matches of Urartu FC can be purchased with no presentation of the identification documents, but no more than 5 (five) tickets per Customer.



    1. Tickets to the away Matches of the Urartu FC senior team can be purchased upon presentation of the printed out reservation form and the identification document, no more than 1 (one) ticket per Customer.



    1. Children under 7 accompanied by their legal representatives are allowed into the Stadium free of charge, provided they do not occupy a separate seat.



    1. Children under the age of 14 are forbidden to buy tickets both at the office or online.



    1. The date and the start time of the Match can be changed by the organizers of the tournaments due to the reasons beyond their control. The Customer is obliged to check the date and the start time of the Match on the Club website at http://fcurartu.am . The Club is not responsible for any claims, damages, losses and expenses of the Customer, related to the cancellation of the Match, or the change of the date and/or the start time of the Match.



    1. The electronic ticket is valid only when purchased using the online services of the Club of the event at http://fcurartu.am . In the case of the electronic ticket being purchased from third parties or lost, stolen, falsified, not readable, copied or acquired in any other manner violating these terms and conditions, the holder of such will be refused the access to the Match. 



    1. Resale, exchange of tickets is prohibited, as well as their use as prizes, as part of service packages, including prize draws, promotional events, as well as in other commercial and advertising purposes without prior permission of the Club/ the organizers of the official sports tournament. 



  1. ACCESS TO THE STADIUM



    1. Access to the Stadium is allowed by means of the season ticket card/ticket/electronic ticket form QR-code scan in the automatic access control system. The right to access is granted to the season ticket card/ticket/electronic ticket form holder on the following conditions: the QR-code can be scanned by the system devices; upon scanning of the QR-code, the system notifies about the physical access to the stadium by making beep sound and changing the light indicator from red to green.



    1. The ticket/season ticket holder is obliged to present the season ticket card/ticket/electronic ticket form upon request of the Urartu FC representatives and law enforcement authorities, and keep the season ticket card/ticket/electronic ticket form until the end of the event. Re-entrance by the season ticket card/ticket/electronic ticket form is not allowed.



    1. Service provisions during the Matches commence at the moment of the doors opening at the Stadium. Doors open 90 minutes prior to the official start time of the Match.



    1. The ticket/season ticket holder is obliged to protect their tickets from copying. In the case of the electronic ticket form being copied, access to the Match will be granted to the ticket presented on the first-come basis. If the automatic access control system of the Stadium shows the ‘Re-entrance’ notification or does not allow the entrance of the holder, the ticket/electronic ticket holder will not be allowed into the Stadium.



    1. In the case of violation of these terms and conditions, the Club has the right to annul the ticket/season ticket, confiscate the ticket/season ticket from the spectator and refuse access to the Stadium to the specified spectator. In the specified case, upon the spectator’s application, the spectator is compensated for the unused part of the season ticket/ticket, withholding the price of provided services according to this season ticket/ticket, as well as the expenses incurred by the Club. Along with this, in the case of the spectator being subject to the administrative ban from the venues of the official sports tournaments, the season ticket/ticket is annulled with no refund.





  1. TICKET RETURN PROCEDURE AND TERMS



    1. In the case of the Customer’s refusal to use the season ticket, the season ticket is subject to return before the first home Match, included in the season ticket, and a full refund. 



    1. In the case of the Customer’s refusal to use the season ticket during the season, a return can be performed on any day. The amount of the refund is determined by recalculation of the price of the unattended Matches of the specified season, withholding the expenses incurred by the Club.



    1. In the case of the Customer being subject to the deprivation of the right to attend the venues of the official sports tournaments, the refund of the price of the unattended Matches of the specified season is not applicable. 



    1. Registration of the return of the purchased tickets can be performed in the point of purchase only, and no later than 2 hours prior to the official start time of the Match. 



    1. Registration of the return of the electronic ticket, purchased through the online services at https://fcurartu.am, can be performed only by the Club at the Stadium not later than two hours prior to the official start time of the Match, by the buyer of the ticket only. 



    1. Refund in cash is performed only on the basis of the application and upon presentation of the passport by the applicant. Refund to a bank card is performed on the basis of the application, upon obligatory presentation by the applicant of the passport and the bank card, by which the ticket was purchased. The details in the return application must be checked against the passport details.



    1. The ticket return policy is described hereunder:



TICKET RETURN POLICY

In accordance with the regulations described in the document “Ticket and Season Ticket Sales Regulations”, the following rules apply to ticket returns:

Return period

Not later than 2 hours before the beginning of the game

Where to return your ticket and the required documents

The administration of Urartu FC with its address at: Jivan str. 2, 0032, Yerevan, Republic of Armenia, opening hours: from 09:30 to 18:00, Monday to Friday until 2 hours from the beginning of the match. In order to return your ticket please provide:

  • the ticket return form (filled out at the office);

  • your passport;

  • the ticket (the paper form);

  • the receipt from the ticket office;

  • the bank card info or Idram account, to which the refund shall be made;

Refund

      • if the ticket has been paid for in cash, the money will be returned to you in cash at the office;

      • if the ticket has been purchased by card, the refund request will be processed in 3 to 10 days.



  1. RIGHTS AND OBLIGATIONS OF THE SPECTATORS, AS WELL AS RESTRICTIONS, EXTENDED TO THE SPECTATORS DURING OFFICIAL SPORTS COMPETITIONS

    1. During official sports competitions Spectators have the right to:

      1. be treated respectfully by the organizers and participants of official sports competitions, owners (leaseholders) of the sporting venue and other persons, who insure protection and security during official sports competition.

      2. receive timely necessary and accurate information about the rules of conduct at the sport venue, and how to exit the venue, on limitations and prohibitions applicable to those attending official sports competition.

      3. receive necessary medical aid as provided by legislation of the Republic of Armenian.

      4. enter the premises of the sport venue where official sports competition is held to watch the official sports competition, provided they have tickets to such event or documents substituting them (including accreditations or invitations), excluding the situations when a spectator is banned from attending sport venues where official sports competitions are held before and during the competition. Entry to the venues of official sports competitions implies acceptance and voluntary compliance by the spectators with the requirements established by these Rules, valid for the entire time the spectators are in the venues of official sports competitions;

      5. be present at the sports venue during the official sports competition.

      6. use all sports venue services provided at the sport venue by the organizers of official sports competitions, owners (leaseholders) of the sport venue and other persons, commissioned by the organizers of official sports competitions or owners (leaseholders) to provide such services

      7. take individual seat as marked on the ticket or other entry document (with the exception of the cases when the ticket of other substituting document don’t grant the individual spectators’ seat), which doesn’t obstruct the view and is kept in due order and tidiness.

      8. bring non-alcoholic beverages in plastic or paper cups and food, purchased at the catering sites located on the premises of the sports venue.

      9. bring at the sports venue and use during official sports competitions:
        personal belongings which are not prohibited by the present Rules;
        means of support, which comply with the present Rules requirements;

      10. support the official sports competition participants by standing up, provided that other Spectators do not object;

      11. enter the premises of the sports venue where official sports competition is held on private motor vehicle, and have a designated parking lot on the premises and/or the surrounding area, provided they have parking permits, issued by the organizer of the official sports competition and/or Owner (Leaseholder) of the sports venue.

      12. use free of charge toilet rooms (cabins) located on the premises of the sports venue;

      13. be assured security of their belongings left in the luggage room, located on the premises of the sports venue;

      14. receive help from volunteers, stewards and other persons, involved in organization of the official sports competition by the organizer of the official sports competition, owners (leaseholders) of the sports venue, including informational assistance about services provided, location of spectators’ seats, entrances and exits on the sports venue, as well as receive help during evacuation from the above mentioned areas.



    1. Spectators’ Obligations during official sports competitions.

Spectators shall:

      1. Show the control and regulatory authorities tickets, and in cases determined by the legislation of the Republic of Armenia, identification documents, which allow to take the seats, specified in the ticket or in its substitute, with the exception of cases when the ticket or its substitute don’t grant the individual seat;

      2. when arriving to the sports venue and/or the adjacent territory in a vehicle show the control and regulatory authorities passes for motor vehicles, issued by the Organizer of official sports competition or Owner (Leaseholder) of the sports venue.

      3. when entering by foot or arriving to the sports venue and/or adjacent territory in a motor vehicle pass security check-up and present personal belongings for inspection;

      4. not disturb public order and follow recognized rules of conduct while at the sports venue;

      5. treat other spectators, organizers, participants of the official sports competition, owners (leaseholders) and persons in charge of law and order, with respect;

      6. immediately inform representatives of the control and regulatory authorities and other persons responsible for law and order on the premises of the sports venue about suspicious objects, disorderly conduct, smoke or fire, necessity to render medical aid to persons present during the official sports competition;

      7. treat property of other spectators and official sports competition participants, as well as owners (leaseholders) of the sports venue and persons in charge of law and order during official sports events with respect; treat the sports venue property with care, not litter;

      8. comply with lawful requests of the representatives of the Organizer of the official sports competition, Owner (leaseholder) of the sports venue, stewards or other persons, in charge of law and order during official sports competitions;

      9. when receiving information about evacuation from the sports venue, follow the instructions of the Organizers of the official sports competition, and persons in charge of law and order during the official sports competition, in accordance with the official escape plan and fire safety regulations, keep calm and not create panic;



  1. PROHIBITIONS FOR SPECTATORS:



    1. enter or stay at the sports venue while intoxicated with liquor or drugs, affront to human and social dignity;

    2. make actions endangering life, health and safety or the doer, as well as other persons’ present during official sports competition or the adjacent territory;

    3. throw any objects in the direction of other spectators, participants of official sports competition and other persons present at the sports venue and the adjacent territory;

    4. insult other persons (which includes by use of banners, signs and other means of visual propaganda) and carry out any other activities, which humiliate and insult people, their human dignity or business reputation, or are aimed at stirring race, social, national, religious enmity;

    5. use clothes items, including masks to conceal the face, with exception of cases specifically outlined by the organizers of the official sports competition or legoislation of the Republic of Armenia, as well as use other means of contrivance aimed at obstructing personal identification;

    6. make actions which disturb public morals and norms of conduct, publicly displaying the intimate body parts while present at the sports venue during official sports competitions;

    7. penetrate into the sports venue and the adjacent areas, other areas prohibited for entry and not specified in Spectator’s ticket or other substituting document (technical premises, VIP zones, media zones), which are designated for Organizer of official sports completion and (or) Owner (Leaseholder) of the sports venue;

    8. create hindrances to traffic during official sports competition at staircases, and zones intended for evacuation, including passages, exits and entrances both main and emergency;

    9. make inscriptions and drawings on structures, constructions, buildings at the sports venue, place foreign objects in their vicinity without approval from the Organizer of the official sports completion, or Owner (Leaseholder) of the sports venue;

    10. bring animals and birds to the spots venue, except for guide dogs wearing muzzles;

    11. hold any public actions not outlined in the guidelines of the official sports competitions

    12. bring to the sports venue and use:
      any weapon, including self-defense, and ammunition; piercing and cutting, or other objects that may be used as a weapon, explosive, poisonous, toxic and pungent substances; radioactive materials; flammable and pyrotechnical substances and items regardless of their type and purpose, (except for matches and pocketsize lighters) including signal flares, missiles, crackers, gas bottles and items that may be used to make pyrotechnical devices or smoke;

      1. devices for spraying various substances and matters (pneumo crackers)

      2. any coloring matters;

      3. wind instruments to produce very loud sounds (including vuvuzels), except for horns and pipes;

      4. any alcohol beverages, narcotic or toxic substances or performance-enhancing drugs;

      5. any non-alcohol beverage in glass or metal container, or in plastic container bigger than 0.5 liter;

      6. solicitation materials of extremist nature, containing Nazi symbols or attributes or attributes similar to Nazi symbols and attributes;

      7. equipment that can interfere with holding official sports competition or create inconvenience to the participants (laser devices, lights), radio stations, sound amplification

    13. Merchandize illegally (including sale of tickets and other substituting documents), distribute printed materials of political, racial or racist nature (including posters, leaflets and booklets).

    14. In case of identification of the individual (including by means of video surveillance), as a person banned from attending sports venues during official sports competitions, Organizer and (or) control and regulatory authorities have a right to refuse entrance to such person or expel that person from the premises of the sports venue where official sports competition is held. That person’s ticket or substituting document shall be annulled without reimbursement of costs. Organizer of official sports competition are responsible for explaining reasons of denying entrance and expelling from the venue, and pass that person to representatives of police, responsible for law and order at the sports venue during official sports competition.



  1. MEANS OF SUPPORT

    1. The means of support, which do not require preliminary approval by the Organizer of official sports competition, shall meet the following requirements:

      1. must not contain writings of extremist, political, provocative or advertising nature, insults, obscenities or inappropriate images;

      2. must not contain Nazi symbols or attributes or attributes similar to Nazi symbols and attributes to the point of confusion;

      3. must not aim at affronting human dignity of participants, spectators and (or) Organizer of official sports competition;

      4. banners and flags must not exceed the dimensions of 2 x 1.5 meters, including those attached to hollow poles, dimensions of which do not exceed 1.5 meters lengthwise and 2.5 centimeters in diameter;

      5. must not be items banned from possession and (or) carry on by Legislation of Republic of Armenia;



    1. Means of support which do not need preliminary approval of the Organizer of official sports competition must be placed in areas where they will not be of obstacle for other spectators.

    2. Means of support that are not compliant with the par. 7.5 of the present Rules are permitted only on condition of preliminary agreement by the Supporters Association or their official representative with Organizer of official sports competition, and persons in charge of law and order at sports venue.

    3. In case Organizer of official sports competition decides to use Active Support sector for one of the participants of official sports competition, means of support aimed to support the other participant shall not be allowed.

  1. Final Provision

    1. Persons who do not comply with the present Rules, will not be allowed to the sports venue and can be expelled from the sports venue or be held liable in accordance with Armenian legislation.

    2. Monitoring of compliance with present rules is responsibility of Organizer of official sports competitions, Owners (Leaseholders) of sports venue, and other persons who are in charge of law and order in sports venues during official sports competitions.

    3. Organizers of official sports competitions and (or) Owners (Leaseholders) of sports venue are granted a right to add additional rules and regulations of spectators’ behavior during official sports competitions which must comply with the active legislation of the Republic of Armenia.

    4. Information which is contained in the present Rules, shall be brought to Spectators’ notice in Armenian, Russian and English.

    5. List of items prohibited to carry are published in the safety and security regulation of Football Federation of Armenia, published on the website: https://www.ffa.am/en/1569417511.



  1. ADDITIONAL REQUIREMENTS QUALIFIED BY URARTU FC

    1. Multiple entries to Urartu FC using one ticket or substituting document is prohibited.

    2. Spectators who violate the requirements of the present Rules may be asked for compensation/ reimbursement of fines laid upon Urartu FC in regards to the Spectators’ conduct violations, in accordance to the procedures by FFA and UEFA. The full list of prohibited actions that can be brought to justice in accordance to the procedures by FFA and UEFA, as well as with rates of sanctions that can be applied upon violators can be found at www.ffa.am and www.uefa.com.



  1. TICKET HOLDERS’ OBLIGATIONS DURING THE PANDEMIC

The general terms and conditions for ticket sales must include the following minimum obligations for ticket holders:

    1. holders must not come to the stadium and must contact the relevant local health authorities for guidance if they are suffering from any of the symptoms associated with COVID-19 that are known not to be from another cause;

    2. Ticket holders must not come to the stadium if within the last 14 days they have tested positive for COVID-19 or if over the past 14 days they have been in contact with anyone who has tested positive for COVID-19;

    3. Ticket holders must confirm they are aware and informed of the risks inherent to the COVID-19 situation;

    4. If required by the competent authorities, ticket holders must inform the local health authorities and the match organizers if they test positive for COVID-19 after the match within the period defined by national/local regulations;

    5. Ticket holders must undertake to follow all stadium rules, including:

      1. Submitting to a body temperature check on entry to the stadium (if required by national/local legislation);

      2. Wearing a mask covering their nose and mouth at all times within the whole stadium perimeter (if required by national/local legislation);

      3. Maintaining social distancing while at the stadium, including from other spectators and venue workers, unless advised by the venue staff or where mitigation measures are in place;

      4. Not occupying any seat other than the one allocated with their ticket.
        Spectators are obliged to comply with the regulations, set out by Club. In case of refusal to comply with these regulations, spectators must not be admitted to the stadium or must be escorted out of the stadium.

The spectators should also be recommended to:

  1. Regularly disinfect their hands, using the hand sanitizers provided around the stadium;

  2. Avoid crowding and congregating in groups;









© FCUrartu, All rights reserved